IQVIA Medical Information Services deliver scalable, AI-enabled solutions to meet rising global inquiry volumes while ensuring compliance and customer focus. With contact centers in five regional hubs, agents handle inquiries in 50+ languages across 180+ countries, escalating complex cases to experts and seamlessly routing AEs/PQCs. Advanced analytics, dashboards, and persona-based conversational AI improve accuracy, optimize content, and enhance engagement. Integrated MI/PV services streamline adverse event and complaint handling, supporting over 1.7M interactions annually with 99% same-day transfers. IQVIA’s expertise enables faster responses, reduced costs, and superior customer experiences.

Join for free to read