HospiTrack is a standardized survey and data collection tool designed to assess patient satisfaction and hospital performance. It enables benchmarking within and across countries, particularly in Southeast Asia. The program delivers detailed patient feedback on service standards, aiding hospitals in setting priorities for improvement. Surveys span touchpoints from registration to pharmacy, with data analyzed to produce a Hospital Excellence and Patient Satisfaction Index (HEPSI). Findings help hospitals improve care quality, differentiate from competitors, and meet regional benchmarks. The tool empowers hospitals to elevate patient engagement and long-term success.

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