This solution brief describes Insight OneCall® Support Services, a single point of contact for multi-OEM infrastructure support. Page 1 highlights the challenge IT teams face managing multiple vendors while trying to improve efficiency and focus on innovation. OneCall provides 24×7×365 incident management for compute, network, storage, and cloud products—including systems Insight did not install. Key features include fast access to certified engineers with no triage delays, web-based tools for issue tracking, automated alerts, and a dedicated Client Success Manager. Visual callouts emphasize that over 90% of incidents are resolved in-house, with an average 15-minute response time for critical P1 issues. Page 2 presents success stories showing how OneCall helps organizations navigate vendor

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