Service Level Objectives for the Micro Focus SaaS Portfolio in the Cloud Micro Focus Software-as-a-Service (SaaS) provides customers with clear, detailed, and specific Service Level Objectives (SLOs) when consuming the Micro Focus SaaS portfolio in the Cloud. Solution Guide Guide www.microfocus.com Application Delivery ManagementSolution Guide Service Level Objectives for the Micro Focus SaaS Portfolio in the Cloud 2 ¦ The Service Request SLOs apply to the majority of routine system requests. This includes functional system requests (product add/ move/change), informational, and administrative requests. ¦ The Support Request SLOs apply to issues that are not part of the standard operation of the service and which causes, or may cause, an interruption to or a reduction in the qu

Join for free to read