The document outlines Sycomp’s Smart Hands services, providing on-site technical support through skilled engineers for installation, troubleshooting, audits, and equipment relocation. The service offers both scheduled and incident-based dispatch options, supported by global program management and a 24/7 service desk for tracking and reporting. Typical tasks include asset reboots, configuration, labeling, cabling, patch installation, and disposal preparation. Sycomp’s teams deliver white-glove support with proactive coordination, ensuring efficiency and minimal downtime. Leveraging a global network, Sycomp enables organizations to extend their IT capabilities securely and cost-effectively across data centers worldwide.

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