Remote Support already delivers secure, efficient troubleshooting through remote control, screen sharing, and file transfer, but broader access needs require stronger controls. Privileged Remote Access expands these capabilities by providing unified, secure access for both internal and external users to critical systems, segmented networks, and infrastructure. PRA adds policy‑based controls, credential injection, just‑in‑time access, and full session auditing to ensure that elevated system access is tightly governed and fully traceable. This layered approach strengthens security while extending the value of your existing Remote Support deployment.

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