This brochure positions Enghouse Contact Centre Solutions as a flexible, platform-agnostic suite for delivering consistent customer service across channels, improving loyalty, and helping agents perform better through quality monitoring, coaching, and analytics (pages 3–5). It highlights omnichannel handling with seamless transitions, intelligent routing and ACD for skills-based distribution, IVR and self-service to deflect routine requests (noting Gartner’s finding that self-service can reduce support costs by up to 25%), plus outbound dialing, proactive outreach, web chat, social media integration, video, media escalation, and real-time reporting (pages 4–5). Deployment options include on-prem, cloud, hybrid, and SaaS, with UC-agnostic support for major systems and native integration wit

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