Sutherland helped organizations transform customer service with SmartLeap™ HelpTree, an AI-powered knowledge management platform that delivers context-sensitive, bite-sized information through interactive decision trees. HelpTree empowers associates to consistently provide quality service regardless of experience, reducing resolution times and boosting First Time Right (FTR) rates. The platform integrates seamlessly with existing systems, supports multilingual content, and utilizes AI-driven search for real-time, accurate guidance, enhancing productivity, customer satisfaction, and operational efficiency across industries.

Join for free to read