Sutherland helped contact centers overcome language barriers with Sutherland Translate AI®, an AI-powered, scalable translation solution that enables associates to engage customers in their preferred languages in real time. Supporting 163 languages with regional nuance accuracy, it integrates seamlessly with existing CRM systems to enhance productivity and reduce operating costs. This solution facilitates rapid onboarding, improves customer satisfaction, and delivers consistent, localized experiences globally, ensuring superior CX and operational efficiency across diverse markets.

Join for free to read