This datasheet describes Critical Start’s customer experience for its Managed Detection and Response service as a partnership model focused on resolving threats, reducing risk, and lowering operational burden through AI-accelerated, human-validated detection backed by two U.S.-based 24x7x365 SOCs (page 1). It outlines structured onboarding with success metrics, ongoing tuning and optimization, recurring customer success check-ins, and executive business reviews for higher tiers (page 1). It differentiates three tiers, Essentials for foundational needs, Enterprise for strategic alignment and scale, and Signature for concierge, white-glove engagement with broader telemetry and early access features (page 2). It also summarizes the lifecycle from kickoff through implementation, monitoring, an

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