Nexthink helped organizations enhance their BMC IT Service Management (ITSM) by embedding digital employee experience (DEX) intelligence, providing greater visibility into employee usage and sentiments. This integration enabled IT teams to proactively detect and resolve issues before ticket submission, reducing incidents and redundant support calls. By broadening accessible data and capabilities, Nexthink improved employee experience, lowered operational costs, and strengthened IT efficiency, leading to a more optimized and responsive ITSM ecosystem that supports business continuity and user satisfaction.

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