Girteka Group, a leading European road freight transport company, struggled with manual order intake processes where customer emails and employee submissions, often including dragged-and-dropped documents, required visual checks that were time-consuming and error-prone. Centric IT Solutions Lithuania developed an AI-driven automation solution leveraging Optical Character Recognition (OCR) and Natural Language Processing (NLP) to transform order processing. Centric software automates data extraction from various formats—identifying critical fields like customer information, product details, and quantities—while validating content for inconsistencies, enriching it with external data sources, and flagging only necessary human reviews. By replacing manual drag-and-drop verification with intell

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