Coveo’s guide on chunking best practices outlines seven ways to improve how large language models process content and reduce hallucinations. It recommends identifying natural breakpoints to divide text logically, ensuring each chunk has standalone value while maintaining continuity, and striving for uniformity in chunk size. Clear and concise language without jargon enhances AI comprehension, while contextual keywords help link related chunks. FAQs are highlighted as ideal chunks since they align with how users ask questions and are easily retrievable. These practices make it easier for AI to deliver accurate, relevant responses and improve customer experiences.

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