A Forrester TEI study found that organizations using RingCentral’s integrated Contact Center and MVP solutions achieved a 211% ROI and \$11.96M in net present value over three years. Key benefits included a 45% reduction in call-handling time, 30% fewer IT support tickets, \$2.68M saved from retiring legacy systems, and \$3.67M saved in travel costs. Additional gains came from streamlined agent auditing, targeted training, and unified communications. With a payback period under six months, the cloud-based platform improved customer and employee experiences while lowering costs and boosting operational efficiency.

Join for free to read