Report

The State of SaaS Customer Success Stories in 2023

The State of SaaS Customer Success Stories in 2023

Pages 47 Pages

This 2023 report by Case Study Buddy analyzes how top 50 SaaS companies like Adobe, Zoom, and Salesforce create and use customer success stories. It benchmarks formats, content strategies, and visual practices across video and written assets. Key findings include the rise of HTML case studies, integrated video storytelling, and filters for findability. The report offers actionable recommendations for scaling credible, trust-building stories across the buyer journey.

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