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The Future of Hospitality: Five Realities Changing the Industry

The Future of Hospitality: Five Realities Changing the Industry

Workday
Pages 7 Pages

This report outlines five realities reshaping hospitality, including labor shortages, digital transformation, AI adoption, ESG demands, and evolving guest expectations. It highlights the shift toward omni-channel experiences, scenario-based financial planning, and automation across HR, finance, and operations. Leaders stress workforce agility, ESG-integrated systems, and personalized engagement for both guests and employees, positioning full-stack platforms and data-driven strategies as essential to sustainable hospitality innovation.

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