The March 2024 report examines web accessibility in digital banking, highlighting that only 3% of online content is fully accessible, despite significant portions of the population having cognitive, hearing, or visual impairments, as well as access limitations due to bandwidth or device constraints. With financial services rapidly digitizing, accessibility is essential, especially in commercial banking, which serves diverse end users. Regulations vary globally, but proposed U.S. legislation and legal actions could soon tighten requirements. Institutions prioritizing accessibility can gain a competitive edge by attracting underserved demographics and ensuring compliance.

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