Omdia’s 2021 report stresses that measuring cybersecurity awareness training must go beyond box-ticking and focus on behavior change and risk reduction. Effective assessment starts with defining the “why”—whether measuring performance, retention, application, compliance, or investment impact. Translating outcomes into risk metrics provides a common business language, linking training results to financial implications. Reliable insights require continuous measurement with multiple data points, not one-off sessions. Regular testing tied to employee behavior dynamics offers the clearest picture of training effectiveness, guiding future improvements and ensuring ROI in security culture.

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