This study explores the adoption of generative AI (gen AI) in industrial services. While 80% of firms have started using gen AI, only 25% have implemented high-priority use cases. Maturity levels vary widely, with top performers focusing on collaboration, innovation, and operational efficiency. Key risks include data security and IP protection. Common use cases include chatbots, predictive maintenance, and knowledge management. Leaders expect gen AI to enhance market performance, not just productivity. The report urges firms to act early, prioritize impactful use cases, and embrace partnerships for faster, value-driven AI integration.

Join for free to read