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Outsmarting Adversities | Customer Service Trends & Opportunities

Outsmarting Adversities | Customer Service Trends & Opportunities

Sprinklr
Pages 13 Pages

This report highlights key challenges in customer service, including disconnected systems, impersonal interactions, and ineffective digital channels. It emphasizes the need for businesses to unify operations, utilize AI for personalization, and improve employee experiences to deliver seamless, proactive, and predictive customer experiences.

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