RingCentral’s survey reveals a gap between business leaders and employees in understanding and embracing AI. While decision-makers see AI as a tool for productivity and innovation, many employees are uncertain or concerned about job loss. Younger workers are more optimistic, expecting new opportunities and improved workflows, while older generations are more cautious. AI is already used in areas like customer service, healthcare, law, and HR. To ensure effective adoption, leaders must communicate transparently, provide education, and support inclusive AI implementation to harness its potential across the workforce.

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