The May 2022 Aite-Novarica report Improving Case Management: Vital for Fraud Investigation Success by Shirley Inscoe examines the role of case management systems in enhancing fraud investigations. It compares homegrown and third-party platforms, evaluates key functionalities, and highlights the value of automation in streamlining processes. The report addresses challenges with siloed systems, factors driving initial investments, and satisfaction levels with current solutions. It also explores future trends and profiles leading solution providers, emphasizing the need for enterprise-wide integration to improve efficiency, accuracy, and investigative outcomes.

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