HR professionals in small to mid-sized businesses (SMBs) are primarily focused on retaining key talent, creating a supportive culture, and hiring qualified employees. They are concerned with increasing employee well-being, ensuring effective management, and making HR processes more efficient. However, many struggle with low operational maturity and underutilize HR technology, with only 27% using it strategically. More mature HR organizations, or "HR leaders," are better at leveraging technology and aligning HR operations with strategic goals. To improve, SMBs should invest in HR technologies, align operations strategically, and focus on building a supportive culture.

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