Medallia and GovLoop’s report emphasizes that to unlock workforce potential, organizations must continuously listen to employees across their entire journey, beyond surveys. Operationalizing empathy—through co-creation, inclusive leadership, and capturing real-time signals—enables actionable insights that boost morale, trust, and performance. Leaders should challenge assumptions, prioritize equity, and integrate feedback channels like help desk data, meeting trends, and open comments. Medallia’s platform facilitates this by embedding intuitive tools throughout the employee experience, allowing agencies to identify needs early and respond with measurable, meaningful improvements.

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