Report

Empowering Retail Managers to Unlock Workforce Potential

Empowering Retail Managers to Unlock Workforce Potential

Pages 7 Pages

This report examines retail’s frontline “complexity crisis,” where shifting customer expectations and staffing volatility hinder efficiency. Survey results show disconnects—81% of executives think culture supports employees, but only 52% of workers agree. Manual scheduling and limited visibility into labor costs exacerbate turnover. The report calls for retail leaders to deploy real-time forecasting, AI-driven scheduling, and mobile self-service tools to improve engagement, reduce churn, and align corporate strategies with store-level realities.

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