The June 2022 Aite-Novarica report Accounts Receivable: Untangling Cross-Channel Complexity by Paul Kizirian explores the challenges of managing AR across multiple payment channels for B2C and B2B transactions. It examines organizational imperatives, integrated payables issues, and difficulties with missing addenda. The report provides detailed workflow guides for wires, credits, checks, virtual cards, auto-debits, and lockbox payments. It identifies gaps in payment products, reconciliation, and POS systems, offering key considerations for solution development to improve efficiency, accuracy, and cross-channel integration in accounts receivable processes.

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