In 2022, customer experience trends emphasize the integration of technology into every aspect of business, with a focus on adapting to dynamic customer needs. Key strategies include curating secure open-source packages, implementing shift-left strategies for early security incorporation, scanning beyond known vulnerabilities, and ensuring even trusted libraries are secure. Automation and digital representation across industries, such as manufacturing and healthcare, enhance internal processes, improving both employee efficiency and customer satisfaction. The aim is to create seamless, adaptable experiences that anticipate user needs, with a significant emphasis on leveraging low-code platforms for rapid, flexible development and deployment.

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