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Winning the Day with ITSM Pro - Infographic
The CIM Workbench offers a single-pane view of all ongoing and proposed improvements, allowing teams to: Rank and prioritize initiatives using a visual ROI dashboard, ensuring alignment with business strategy and measurable KPIs. Monitor progress and outcomes in real time, leveraging integrations with Performance Analytics for data-driven decision-making. Capture improvement opportunities from across the organization and convert them into actionable records, linking investments directly to business goals. Assign roles (Improvement Manager, Coordinator, Requester) to oversee, implement, and track initiatives, ensuring accountability and timely execution.