Retail employers face a growing skills gap, with McKinsey reporting that over 50% of retail activities could be automated, while 83% of US retailers struggle to find workers with the right skills. To close this gap, businesses should focus on power skills like communication, listening, and goal setting, as well as technical skills such as data analysis and software testing. Udemy’s 2022 Workplace Learning Trends Report highlights top-growing skills in retail, including listening (85% growth), Terraform (250% growth), and continuous integration (124% growth). Upskilling teams can help retailers stay competitive and drive business success.

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