The TSIA Knowledge Management Maturity Model outlines four phases to evaluate and improve KM strategy. Phase 1 is Recognition, where organizations acknowledge informal knowledge programs but lack defined processes. Phase 2 is Instantiation, with established methods for capturing and sharing tacit knowledge. Phase 3 is Value Realization, where tools and processes are set, enabling measurement of ROI from KM efforts. Phase 4 is Strategic, where consistent knowledge sharing informs new approaches to staffing and organizing. By pairing these phases with intelligent search and analytics, companies can assess performance, identify gaps, and grow their KM maturity.

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