Generative AI is transforming banking by enhancing personalization, fraud detection, and operational efficiency. It enables banks to create tailored products, predict customer churn, and automate IT fixes. Gen AI can increase productivity by 30% and help recover $200–$340B in annual value. Key uses include real-time monitoring, predictive fraud modeling, and better resource utilization. As 75% of banks invest in Gen AI, firms like Finastra use it to improve customer satisfaction, reduce complaints, and proactively manage risk while simplifying internal processes and reducing IT load.

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