ABBYY digitized the insurance industry, unlocking exceptional customer experiences and driving Return on Experience (ROX) by automating friction from claims, onboarding, and interactions. With 45% of insurers citing shifting expectations, over 30% customer churn after poor claims, and only 29% satisfaction, ABBYY targeted technology investments to deliver fast, simple, responsive services—boosting loyalty where satisfied customers are 80% more likely to stay. ABBYY helped insurers break outdated processes, streamline document handling, enhance personalization, reduce switch rates, and achieve superior satisfaction through intelligent automation.

Join for free to read