Carrier's EcoEnergy Insights and CORTIX platform enabled a significant digital transformation for a large North American home improvement retailer. The transformation resulted in a 22% reduction in follow-up visits, 95%+ temperature compliance in retail areas, and a 65% proactive response rate for asset management. The retailer achieved 15%+ energy savings, an 85% remote resolution rate, and a 35% decrease in HVAC work orders. Over seven years, operations evolved from reactive, site-centric approaches to AI-driven, proactive maintenance strategies, significantly improving energy efficiency, occupant comfort, and operational efficiency

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