The 2023 hospitality sector threat landscape shows how hotels, restaurants, and cruise lines face rising cyber risks due to their daily integration into people’s lives and complex operations. Key actors include LockBit, Medusa, Vice Society, BianLian, Clop, BlackBasta, and Karakurt, using phishing, scams, business email compromise, credential theft, and malware. Thirty-one percent of organizations have reported breaches, with 89 percent experiencing repeat incidents within a year. The average breach cost is $3.4 million. Unique risks come from high staff turnover, less sophisticated seasonal workforces, dirty networks, physical security concerns, and franchise structures, with trends highlighting generative AI, contactless technology, and third-party exposure.

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