This playbook guides learning leaders on measuring LMS success. It stresses setting SMART goals and tracking metrics that align training with business outcomes. Key metrics include employee retention, customer churn, sales growth, product usage, support ticket volume, first touch resolution, time to competency, NPS/CSAT, and upsell rates. For each, it offers real-world examples, data collection tips, and execution steps. It emphasizes engaging stakeholders, collecting baseline data, using integrated analytics tools, and reporting results to prove value. Continuous improvement through feedback and data analysis is essential for success.

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