This playbook focuses on improving frontline employee experience to strengthen retention, productivity, and operational resilience. It highlights challenges such as burnout, scheduling inefficiencies, limited communication, and compliance risk. The guide outlines actionable strategies around flexibility, career development, wellbeing, compensation transparency, and meaningful work. It provides measurable impact examples including reduced payroll errors, lower turnover, faster scheduling, and improved workforce productivity. The ebook positions frontline engagement as a direct driver of business performance and bottom-line results.

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