The document highlights the complexities of selecting and implementing a practice management software for legal firms. It details the need to consider not just the upfront price but also the total cost of ownership, which includes hidden costs like hardware, personnel, third-party applications, upgrades, migration, and training. The guide suggests questions to ask vendors to uncover these hidden costs. It stresses that cloud-based solutions might be more cost-effective than on-premise ones, but cautions against overlooking potential additional costs associated with integrations and user interface limitations.

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