The CIO Playbook shares insights from 12 CIOs across sectors on tackling hybrid work, cybersecurity, inclusive hiring, and tech innovation. Leaders emphasize aligning IT with business goals, using AI and cloud tools to enhance customer and employee experiences, and adapting legacy systems for growth. Diversity, ethical data use, and empathetic leadership are recurring themes. Whether managing 100% remote legal firms, expanding union services, or scaling insurance tech, these CIOs highlight strategy, flexibility, and collaboration as critical to building future-ready, people-first IT environments.

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