The HaloITSM Service Automation Framework (SAF) standardizes service definitions and enables true automation across ITSM processes. Built on a robust CMDB and Service Data Model (SDM), SAF supports automated incident, change, and major incident management through clear ownership structures defined in its Target Operating Model (TOM). It ensures data quality via federated governance and facilitates scalable, efficient service delivery. SAF aligns IT services, business applications, infrastructure CIs, and business services, enabling process automation, real-time reporting, and enhanced accountability. It evolves with organizational maturity and delivers significant value through improved visibility, operational efficiency, and cost transparency.

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