Retail’s New Normal

10 Pages

This guide examines how the pandemic reshaped retail operations and outlines best practices for resilience. It focuses on business continuity, supply chain fragility, talent management, and AI adoption. It advocates cloud-native systems, flexible staffing, and inventory visibility to pivot during crises. The report also urges optimizing customer journeys like BOPIS and local delivery, where unoptimized processes caused significant margin loss during surges in demand.

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Guide

Retail’s New Normal

Retail’s New Normal

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