Case Study

MISSION TILE WEST AND NET AT WORK CRAFT A ROCK-SOLID FOUNDATION FOR LASTING SUCCESS

MISSION TILE WEST AND NET AT WORK CRAFT A ROCK-SOLID FOUNDATION FOR LASTING SUCCESS

Pages 3 Pages

Mission Tile West, a family-run tile retailer and manufacturer, outgrew QuickBooks and had a failed, rigid NetSuite implementation that ignored its unique workflows, leaving gaps in purchasing, reporting, and order management. Net at Work stepped in, reconfiguring NetSuite to match their processes, centralizing purchasing, and giving sales teams real-time visibility into KPIs and orders. Tasks that once took an hour now take minutes, payment processing is being streamlined, and NetSuite has become a scalable foundation that supports growth and customer-focused service.

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