More than 70% of CSPs are increasing investment in SaaS-based BSS to improve costs, speed, customer experience and revenue growth. But the market contains many “fake SaaS” solutions—systems marketed as SaaS but lacking true cloud-native capabilities. This guide explains how to identify fake SaaS, outlines the problems they create, and lists nine indicators of genuine SaaS platforms. It also highlights the benefits of real SaaS, such as scalability and lower operational burden, and includes a case study of M1’s transformation using true SaaS BSS to demonstrate the impact of choosing an authentic solution.

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