Retailers face significant challenges in managing store labor costs, which can account for 15% or more of total sales. Effective labor management is crucial for maintaining profit margins but is often hindered by decentralized processes, lack of real-time data, and inconsistent metrics. An effective retail labor performance management program should be formalized, centralized, and supported by automated technology to provide real-time insights and leading indicators for proactive management. Best practices include managing labor hours to budget, ensuring schedule adherence and effectiveness, and using consistent, actionable data to guide decisions. Leveraging analytics can help retailers optimize labor investment, improve customer experiences, and drive better business outcomes.

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