RingCentral’s small business guide helps demystify telecom and technology challenges SMBs face when scaling. Many feel underserved by providers pushing costly enterprise-level tools. With average tech expenses ranging from \$10K–\$49K annually, SMBs must invest in infrastructure, cybersecurity, and tools that fit their needs. Cloud-based telecom platforms reduce costs, prevent downtime, and support hybrid work. Businesses benefit from subscription models (OpEx) over upfront investments (CapEx), gaining scalability and support. Choosing the right tech partner—one that offers AI, unified tools, and tailored service—is key to sustainable growth.

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