Creating a thriving workplace requires addressing employee experience (EX) through a holistic approach involving people, process, and technology. A survey by Omdia for Verizon revealed a disconnect between business leaders and employees regarding workplace improvements post-pandemic. To bridge this gap, organizations should map the employee journey, tailor work tools to different roles, integrate technology seamlessly, adopt activity-based workspaces, empower contact center agents, invest in training, and partner with experienced technology providers. Prioritizing EX fosters productivity, engagement, and ultimately, a better customer experience, ensuring long-term business success.

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