The AI-Powered Customer Success Skills e-book provides a blueprint for CSMs to master AI and elevate their impact. It explains how AI reduces churn risk, reveals growth signals, and automates tasks, freeing CSMs to focus on strategy and relationships. The guide outlines a five-stage learning journey—from first flight to scaling inventions—emphasizing AI literacy, prompt design, and creating custom GPTs. Skills in focus include generating content, summarizing meetings, analyzing usage patterns, and personalizing engagements. By embracing AI, CSMs become strategic advisors, driving retention, expansion, and stronger customer relationships.

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