June 2020, IDC #US46528120 IDC PlanScape IDC PlanScape: AI-Powered Knowledge Bases Hayley Sutherland IDC PLANSCAPE FIGURE FIGURE 1 IDC PlanScape: Executive Summary of AI-Powered Knowledge Bases Source: IDC, 2020©2020 IDC #US46528120 2 EXECUTIVE SUMMARY This IDC study provides business and technology leaders with a plan for implementing an artificial intelligence (AI)–powered knowledge base for their organization. It defines AI-powered knowledge bases and why they are critical for businesses today, identifies key stakeholders, and walks readers through how to set up the project for success using a real-life example. "Workers struggle to find timely, relevant answers and solutions, even though they and their colleagues are creating more content and information every day," said Hayley Su

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