Casino resorts and hospitality organizations must adapt to ongoing disruption by embracing nine key lessons: 1) accept that "normal" constantly evolves, 2) invest in talent and workforce development, 3) enable personalized guest experiences, 4) deepen adoption of mobile and contactless technologies, 5) implement scalable, integrated systems, 6) unify operations across locations, 7) automate for strategic gains, 8) empower internal expertise, and 9) build resilient tech partnerships. Future success depends on maneuverability, visibility, and readiness to evolve with shifting industry demands.

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