Stella Connect’s guide provides 10 customizable email templates for customer service agents to handle common scenarios with empathy and professionalism. These include addressing website issues, explaining company policies, resolving billing or delivery problems, and responding to damaged or incorrect items. Templates also cover handling negative experiences, bugs in products, exception requests, and general feedback. Each example emphasizes clarity, accountability, and a proactive tone. The guide supports frontline teams in maintaining brand trust and customer satisfaction while encouraging consistent, thoughtful communication in challenging interactions.

Join for free to read