Medallia’s Digital Suite empowers brands to understand and act on every digital visitor’s experience in real time. It captures both direct feedback and behavioral data—such as session replays, heatmaps, and engagement metrics—across digital touchpoints to uncover friction and drive improvements. AI-powered scoring prioritizes actions that yield real business impact, while integrated insights are shared organization-wide to support personalized omnichannel experiences. Features like real-time interaction triggers, robust integrations, and text analytics help visualize and quantify customer behavior, enabling smarter decisions that enhance loyalty, satisfaction, and revenue growth.

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